30 Day Money Back Guarantee

We are so confident in our products that if you are unsatisfied with your order we will give you a 30 day money-back guarantee from the time you received your order. Please email us at hello@scorpioxsun.com within the 30 days so we can resolve any issues you may have.

In order to receive a refund, you are required to return the product to us at your expense. We recommend you use registered post / insure your parcel as we will not be liable for missing, lost or damaged parcels.

If you’re returning an item that was part a bundle, you will not receive a refund for the full priced product, instead the amount with be adjusted to reflect the price in relation to the discounted price of the Bundle.

This guarantee is only open to genuine customers, who act at all times in good faith and with integrity. ScorpioxSun Skincare reserves the right to cancel any guarantees where we believe the customer has acted dishonestly or fraudulently.

Missing Items

Please contact us so we can organise replacements for missing products. Please provide us details (including photos) as soon as you realise you haven't received correct amount of product. 

Please include your order confirmation number in the subject line so we can find your order easily and process your request quickly. 

Faulty Items

If you have received damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions. Please include your order confirmation number in the subject line so we can find your order easily and process your request quickly. 

Returning Products

Please contact us to find out how you can return product back to us. 

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.